top of page

General FAQs:

  • Y2Support provides personalized tech support and training for seniors, helping them navigate technology confidently. We offer remote and in-person assistance, from device setup to cybersecurity, tailored to meet the specific needs of older adults.

  • You can sign up directly through our website by selecting one of the membership plans: Essentials, Complete Care, or Premium Protection. After sign-up, you'll receive a confirmation email with details on how to get started.

  • Yes, you can upgrade or downgrade your plan at any time. The change will take effect at the beginning of the next billing cycle.

  • Not at all! We specialize in working with seniors who may not be familiar with modern technology, offering patient, step-by-step guidance.

  • In-person support involves a technician visiting your home to help with setup, training, or troubleshooting. Remote support is done over the phone or using remote access software to solve issues without needing a visit.

Service-Specific FAQs:

  • A Technology Health Check is a routine inspection of your devices to ensure they are up-to-date, secure, and running smoothly. This can include software updates, security scans, and performance optimization.

  • Personalized training covers anything from basic device use (smartphones, computers, etc.) to more advanced topics like using apps, video calls, managing health apps, and protecting yourself online. Training is tailored to your pace and interests. We also offer group training for more than 3 people, which is ideal for community centers and senior groups.

  • Yes! Our Premium Protection Plan includes priority emergency support with a guaranteed response within 24 hours. Non-members can also request emergency support at an extra fee, subject to availability.

  • For remote assistance, we guide you over the phone or use secure remote access software to troubleshoot your device as if we were sitting right next to you. It’s fast, convenient, and effective.

  • Absolutely. We offer cybersecurity services to install antivirus software, perform security audits, and educate you on safe online practices. Our Premium Protection Plan even includes free antivirus software and ongoing security maintenance.

Contact & Support FAQs:

  • You can reach us via phone, email, or through the support portal on our website. Members of the Complete Care and Premium Protection Plans receive priority support and faster response times.

  • We offer remote assistance for clients outside our in-person service area. If you need in-person support and live outside our service region, contact us to see if we can accommodate your needs.

Billing & Payment FAQs:

  • Membership fees are billed monthly at the beginning of each cycle. You can pay via credit card, PayPal, bank transfer, or cash. If you decide to cancel, please provide 14 days' notice before the next billing cycle.

  • Yes, we accept cash payments in addition to credit card, PayPal, and bank transfers. Please contact us for details on how to make a cash payment.

  • Yes, based on your specific needs, we can provide an estimate of the cost. After you approve the estimate, we will proceed with the service.

  • Yes, if you need more assistance beyond what’s included in your plan, you can purchase additional hours or services at a discounted rate based on your membership tier.

bottom of page